Jill Raff on The Rant with Baeth Davis

I’m sure at some point in your life you’ve had a bad customer service experience.

My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer experience.

As the author of Transforming Transactions Into Interactions, Jill’s obsession with the customer experience reaches a new level. She has created the Proprietary Seven Pillar Process for a Customer Experience Transformation™ and is dedicated to helping businesses understand how their customers become their marketing sales force.

Jill has been trained in the highest levels of world-class service delivery across many industries. She has worked in several 5-star restaurants and participated in recipe development and food styling for various cookbooks, magazines, and TV programs.

You’ll absolutely love hearing from Jill on today’s show!


You can Subscribe and Listen to the Podcast on Apple Podcasts. And be sure to leave me a Rating and Review!

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“The main key to success is caring more about the customer as a person and meeting their needs and solving their problem than it is to sell something to them.” – Jill Raff

Show Notes:

  • Why restaurants have bad customer service
  • How to create a great company culture
  • Why you should get clear on your business values
  • Hiring tips
  • Why people struggle with money
  • What customers want
  • How to treat your employees

“The customer comes first because without any customers there is no reason for a business to exist.” – Jill Raff

Links Mentioned:

Facebook | Instagram | Twitter | Jill Raff

“It drives me crazy when I find these businesses who aren’t making sure that each and every customer, each and every time, is treated and pampered.” – Jill Raff